SMM SERVICES FAQ (IMPORTANT – READ BEFORE ORDERING)
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1. WHAT IS “NO REFILL” AND “WITH REFILL” SERVICES?
NO REFILL (NO WARRANTY)
• Results are not guaranteed
• No support for drops, under-delivery, or quality issues
• Once marked Completed, the order is final
WITH REFILL (WITH WARRANTY)
• Support is available within the warranty period
• Covers drops after delivery
• Covers under-delivery (incomplete quantity)
• Covers completed but not fully delivered orders
• Refill or compensation may be provided depending on the issue
• Applies only to the most recent order
IMPORTANT NOTE
• If your order is marked Completed but not full:
→ With Refill: You can request support
→ No Refill: No support will be provided
FINAL RULE
• No Refill = No support after completion
• With Refill = Support is available
Note: Cheap/low-quality services are more likely to have issues
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2. WHY DO FOLLOWERS/LIKES DROP?
• Drops can happen anytime due to system clean-ups, algorithm changes, or platform updates
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3. “NON DROP” OR “LOW DROP” — IS IT GUARANTEED?
• No, not 100% guaranteed
• Drops may still occur, especially after updates
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4. WHAT SHOULD I DO IF MY ORDER DROPS?
• With Refill → Submit a request within the refill period and wait
• No Refill → No replacement will be provided
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5. CAN I CANCEL MY ORDER INSTANTLY?
• No, automatic orders cannot be canceled instantly
• You may request cancellation after 24 hours old of your order
• Cancellation is not guaranteed and may take time (hours, days, or even weeks), especially for low-cost services. Do not expect instant cancellation.
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6. IS IT SAFE TO ORDER LARGE AMOUNTS?
• Yes, if the service is stable
• Recommended: Test small orders first before going bulk
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7. WHY IS MY ORDER NOT STARTING / SLOW / STUCK?
• Due to high demand, server delays, or system issues
• Service may have start delay
MAKE SURE:
• Link is correct
• Account/post is public
• No restrictions (privacy, limits, or violations)
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8. WHY DID MY ORDER GET CANCELED OR MARKED AS PARTIAL?
Your order may have been affected by one or more of the following issues:
• The service link or target is invalid (wrong username, deleted post, private account, or account may restrictions / not allowed content)
• The provider is currently out of stock or temporarily unavailable
• The service is not eligible for the selected target
• There was a system or provider-side error during processing
• The service was stopped or changed while the order was being delivered
• Only partial quantity was available at the moment
What should you do next?
• Try placing the order again (same service)
• Double-check the link or username before ordering
• Switch to another available service
• Wait and retry later if the service is out of stock
• Contact support if the issue keeps happening
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9. WHAT LINKS ARE ACCEPTED?
• Only public links are accepted
• Private accounts/posts will not work unless stated otherwise
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10. CAN I MIX MULTIPLE SERVICES ON THE SAME LINK?
• Yes → If services are different types
• No → If they are the same type
• Mixing may cause drops, delays, or errors
• We are not responsible for issues caused by mixing services
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11. DO YOU GUARANTEE PERMANENT RESULTS?
• No, all services are temporary unless clearly stated
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12. WHAT HAPPENS IF I ENTER THE WRONG LINK?
• Your order will still be processed
• No corrections or refunds for incorrect input
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13. WHY DID MY COUNT DECREASE AFTER COMPLETION?
• This is normal due to platform clean-ups or adjustments
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14. CAN I REORDER THE SAME SERVICE?
• Yes, but wait until the previous order is fully completed
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15. WILL THIS AFFECT MY ACCOUNT?
• Usually safe, but overusing services may cause issues
• Order wisely
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16. HOW DO I CONTACT SUPPORT FOR MY ORDER CONCERNS?
• Submit a support ticket if your order is at least 24 hours old
• Be respectful — rude behavior will not be entertained
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17. HOW TO CHECK IF THE SERVICE IS GOOD?
You can check the “Recently Completed Orders” and “Service Insight” features. These will help you see the actual completion time of recent orders.
You may also refer to the "Service Dashboard", where you can view the total number of orders (pending, processing, in progress, completed, and canceled). If the service does not have Service Insight, you can rely on the "Average Time" and check when it was "Last Updated".
These tools can help you evaluate the performance and reliability of a service before placing a larger order.
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FINAL REMINDER
• By placing an order, you confirm that:
→ You have read everything
→ You understand how the service works
→ You accept all risks
👉 If not, do not place an order